Edward Jones: Delivering a New Digital Experience in Just 12 Months—and Sparking Enterprise Transformation
Edward Jones is a financial services firm serving millions of investors across North America. They’re known for personalized service—but increasingly perceived as lagging behind competitors in digital experiences.
Driving Predictable Delivery at TigerConnect: A Think Systems Success Story
When I joined TigerConnect, projects kept rolling from sprint to sprint unfinished. Leadership was frustrated. Teams were burned out. Everyone was busy—but nothing was predictable.
Operating Model Case Study
After migrating Jira to the cloud, 2U’s marketing teams struggled with visibility into capacity, project timelines, and collaboration. Projects dragged on with no reliable estimates for completion.